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Your privacy at CVGT
We respect your privacy and are committed to protecting your personal information.
This page explains:
- what information we collect
- how we use and share it
- your rights, including how to access your information or make a complaint
How we collect your information
What we collect
We only collect the information we need to provide services or run our business.
This may include:
- your contact details
- information about your circumstances, work, or education
- financial or payment information
- government identification (where required)
- sensitive information (such as health information), with your consent or when required by law
How we collect it
We collect information in different ways, including:
- forms (online or paper)
- phone calls, emails, and other communication
- surveys and online portals
- our website
We usually collect information directly from you.
Sometimes, we may collect it from authorised representatives or other organisations where allowed.
Your choices
You can remain anonymous or use a pseudonym in many situations.
If we need your information to provide a service, we will let you know.
How we use your information
We use your information to provide and improve our services.
This includes:
- contacting you and delivering services
- working with healthcare providers or other professionals (if needed)
- running programs, training, and work placements
- meeting legal and government requirements
- improving how we operate
We will tell you why we are collecting your information when we collect it, or as soon as we can.
Marketing
We may send you information about our services when allowed by law.
You can opt out at any time by:
- clicking unsubscribe, or
- contacting us
Website use
When you use our website, we may collect information such as browser data.
We may also use cookies to improve your experience.
Who we share your information with
We only share your information when needed to provide services or when allowed by law.
This may include:
- organisations that referred you to us
- healthcare providers or support services
- organisations that help us deliver services
- government departments or regulators
Sometimes, your information may be shared with organisations overseas.
If this happens, we take steps to protect your information.
Accessing or correcting your information
Access your information
You can ask to see the personal information we hold about you.
To request access, contact our Privacy Officer: [email protected]
We may ask you to confirm your identity.
We aim to respond within 30 days.
Correct your information
If your information is wrong or out of date, you can ask us to fix it.
If we cannot correct it, you can ask us to include a note with your information.
Making a privacy complaint
If you are concerned about how we have handled your information, you can make a complaint.
Send your complaint to our Privacy Officer and include:
- a description of your concern
- any previous contact with us about the issue
- your preferred contact details
We will respond within 30 days.
If you are not satisfied with our response, you can contact:
Office of the Australian Information Commissioner (OAIC)
www.oaic.gov.au
Contact us
Privacy Officer
Email: [email protected]
Post: PO Box 473, Bendigo VIC 3552
More information
For more detailed information, see our full Privacy Policy.