Compliments & Complaints

We value your feedback about the service we provide, you can contact CVGT Australia by:

  • Calling your local branch on 13 CVGT (13 2848)
  • Visit your nearest branch
  • Write to your local branch manager
  • Click here for the online feedback form.

We value your opinion and want to hear what you think about us. We will use your feedback to improve our services.

If you have experienced exceptional service, we want to hear about it.

If you feel we haven’t met your expectations, let us know so we can improve in the future. We will:

  • Deal with your concerns or complaint promptly, fairly, completely and courteously; informing you of how we propose to act, how long it should take and what the results are.
  • Review your complaint, if you feel that it has not been resolved to your satisfaction.
  • Advise you of the appropriate Government Department and/or Commonwealth Ombudsman’s Office if we cannot resolve your complaint.

Contact CVGT Australia Head Office (including media enquiries)

Cnr Jackson & Stanley Streets, Long Gully VIC 3550

PO Box 473, Bendigo VIC 3552

Phone: 03 5449 2000

Fax: 03 5441 1212

From the moment you first talk to us we will listen, work hard and deliver to your expectations. And we’re not just saying it - we promise!

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