The Australian Government has launched a new Disability Information Helpline for people with disability, their families, carers, support workers and services who need help because of Coronavirus (COVID-19).
If you have a COVID-19 related question and do not know where to start, you can contact the Helpline from Monday to Friday 8:00am to 8:00pm (AEST) and Saturday and Sunday 9:00am to 7:00pm (AEST) in the following ways:
- Phone (free call): 1800 643 787
- If you are deaf or have a hearing or speech impairment, you can also call the National Relay Service on 133 677
- Live chat: click on this live chat (link is external) link, then on the button in the bottom right corner.
The Helpline will help connect you with the right service, give you reliable and accessible information, or can connect you with a councillor for emotional support if that is what you need.
When you call the Helpline, you will speak to a person who will:
- Listen carefully to you
- Use their connections to find things out, check the facts, and get information for you
- Transfer you to services that can help you
- Transfer you to a phone counsellor for emotional support, if you would like
- Give you clear and accessible information.
Visit the Disability Information Helpline page on the Department of Social Services website for more information.
The Disability Information Helpline is funded by the Australian Government.