CVGT's Privacy Policy
CVGT respects:
- That privacy, Security and Service are important pillars impacting our customers.
- Customer's privacy and their right to know how personal information is collected and being used.
- The concerns that our customers may have with regards to the confidentiality and security of their personal information.
This policy has been prepared in compliance with the National Privacy
Principles as outlined in the Privacy Ammendment (Private Sector) Act 2000.
Accordingly, CVGT guarantees:
We will only request/collect personal information related to the purpose of providing services to
Job Seekers, Apprentices and Trainees, Employers and Suppliers. The information will be
collected in a legal way, it will involve processing information on our secure database and filing
systems in order to understand the customer needs and improve service levels.
We collect information when customers register with us to provide the services required.
This means relevant details pertinent to the service we are to provide for the individual or
company i.e. Job Network Services, Training, Community Work Coordinator, Group
Training, Community Business Employment, and Jobs Pathway Programme.
CVGT may use customer information for purposes permitted, required or authorised by or
under law to:
Identify and assist with queries
Provide Customer Data
Provide the service or training required
Improve our levels of customer service by collecting information which will assist us to
administer and manage certain services, including charging, billing and collecting debts.
CVGT customers have a reasonable right of access to the personal information we collect
and store. The customer should make the application in writing and provide the request to
the CVGT Privacy Officer. Subject to proof of identity, CVGT will respond to the customer's
request within 14 days.
Should a customer find that the information we hold is inaccurate or out of date, then we will correct it.
CVGT will not disclose any sensitive information gathered from customers to any third party
without prior consent. CVGT may disclose for related purpose some personal information to other
divisions of CVGT in order to provide customers with a specifically requested service.
Where providing information is not mandatory, CVGT will give the customer the opportunity to
opt-in or opt-out in situations where we collect information for marketing purposes or notices of
products or training. CVGT will then send such material only if the customer elects to receive it.
Complaints and Disputes
If for any reason you believe that any CVGT Department or Officer has breached this
Privacy Policy, we urge you to raise the matter with the CVGT Privacy Officer.
CVGT will investigate all complaints and respond to you in 14 days, in the event the
complaint is justified, CVGT will promptly resolve the problem.
For more information about CVGT and Privacy Issues, please email
privacyofficer@cvgt.com.au
or mail to CVGT PO BOX 473, Bendigo VIC 3552.
