Your Disablity Employment Network provider is responsible
for providing you with the standard of service outlined in this brochure. This is called the SERVICE GUARANTEE.
All Disability Employment Network providers are assessed by trained auditors as
meeting the Disability Services Standards. You will be treated as a valued
individual and provided with opportunities for you to contribute to decisions that
help you to get or keep a job.
Your privacy will be respected and your provider will treat any information you give
them as confidential and where information is shared this will be in accordance
with the law.
The services provided will be appropriate to your personal circumstances and background,
as well as tailored to your needs and abilities.
While you are looking for work your Disability Employment Network provider will:
Give you clear information on what services you will receive from them and what your
responsibilities are
Provide job search services
Work closely with you to develop an individual plan to assist you to achieve your employment goals.
Provide information on training, personal development, and traineeships and apprenticeships that could improve your employment opportunities.
With your permission approach employers directly for employment opportunities.
Provide information to potential employers about extra assistance available to help them employ a person with a disability.
Provide practical assistance when applying for jobs or attending interviews; and
Meet with you regularly to assist you in your search for work.
Once you get a job your Disability Employment Network provider will:
Continue to provide support to you if needed including:
Support while you are settling into your new job
On the job training
Information, support and training to your employer
Working with you to resolve any problems you may have at work; and
Help to find another job if your employment ceases
Depending on your eligibility, your Disability Employment Network provider may also:
Assist you and your employer to access a range of other support services including Workplace
Modifications and the wage subsidy scheme. For some clients this assistance may be time
limited. Your Disability Employment Network provider should advise you about the Employment
Services Code of Practice which tells you how they will deliver services to
you. A copy of this Code is available from your provider and is also available on the internet at
www.workplace.gov.au
Disability Employment Network providers are responsible for providing this guaranteed level of service.
If you are not satified with the service you are receiving you should raise this first
with your provider - ask to speak to the manager or supervisor.
If you are still not satisfied, call the Complaints Resolution and Referral Service(CRRS) on:
FREECALL 1800 88 00 52
TTY: 1800 301 130
The National Relay Service: 1800 555 677
Fax: (02) 9318 1372
Telephone Interpreter Service: 131 450
This is an independent body responsible for resolving complaints through processes of
investigation and/or conciliation. They will endeavour to reslove your concerns quickly,
fairly and sensitively. An interpreter or TTY access can be arranged on request.
