At CVGT, we are committed to knowing our customers and meeting
their employment & training needs. We aim to provide our
customers with a personalised, seamless experience that makes it
easier for them to manage their lives. Our Charter sets out how we
propose to meet these commitments to our customers and fulfil our
obligations. The following are the basic commitments we make to our
customers:
Contacting CVGT
We are committed to:
- enabling you to contact us in the way you prefer by telephone,
online, in writing or in person
- being available during business hours for you to report any
service issues
- providing effective communication to our customers
- responding to your letters and emails within five working
days
Choosing your services
We are committed to:
- providing high quality customer service across all our
programs; supported by accurate, easily understood information and
supportive staff.
- providing information about our products and services in plain
language to enable you to make an informed decision that best meets
your employment & training needs
- providing a clean and safe environment for customers including
access for those with disabilities,
Your privacy
We are committed to:
- protecting the privacy of both our customers utilizing our
services and our employees providing CVGT services.
- having our performance in relation to privacy independently
audited annually
- Informing customers about how their personal information is
collected and used while respecting the need for confidentiality
and security of personal information at all times and;
- not contacting you for marketing purposes if you tell us you do
not wish to receive such contact from CVGT.
Your concerns and complaints
We are committed to:
- dealing with your concerns or complaints promptly, fairly,
completely and courteously; informing you of how we propose to act,
how long it should take and what the results are;
- reviewing your complaint, at your request, if you feel that it
has not been resolved to your satisfaction; and
- advising you of the appropriate Governernment Department and/or
Commmonwealth Ombudsmans Office if you cannot directly resolve your
complaint with us.
Contacting CVGT
If you have a comment or complaint about CVGT services we want to
know about it.
Complaints can be made several ways.
These include the following:
- By telephone to your local Branch Manager on 13cvgt ....
132848
- In person at your nearest CVGT office
- In writing to the Branch Manager in your local area
- Online by completing the Customer Feedback form on www.cvgt.com.au
Feedback on our Charter is welcomed.
Customer feedback can be logged via internet: www.cvgt.com.au call or write
to:
Human Resources
CVGT Employment & Training Specialists,
PO Box 473,
Bendigo, Vic, 3552, Australia
Tel: (03) 5449 2000
