Privacy Policy CVGT understands its obligations under the National Privacy Principles as outlined in the Privacy Amendment (Private Sector) Act 2000. CVGT is strongly committed to protecting the privacy of its employees and customers utilizing or involved in providing CVGT services. CVGT recognises that privacy, security and service are important pillars impacting on its employees and customers and acknowledges that employees and customers have a right to know how personal information is collected and used while respecting the need for confidentiality and security of personal information at all times. Information Collected & Usage CVGT collects information when customers register for the provision of Government employment and training services required and offered. CVGT guarantees that any request/collection of personal information related to the purpose of providing services to Job Seekers, Apprentices and Trainees, Employers and Suppliers will be collected in a legal way including the processing of information on our secure databases and filing systems in order to understand the customer needs and improve service levels. CVGT uses customer information for purposes permitted, required or authorised by or under law to: Identify and assist with queries Provide Customer Data Provide the service or training required Improve our levels of customer service by collecting information which will assist us to administer and manage certain services, including charging, billing and collecting debts. Access to Information held CVGT customers have a reasonable right of access to the personal information it collects and stores. When customers make a request in writing and provide such to Human Resources, subject to proof of identity, CVGT will respond to the customer’s request within 14 days. If information held is inaccurate or out of date, CVGT will correct it on written advice of the customer. Third party disclosure CVGT undertakes not to disclose any sensitive information gathered from customers to any third party without prior consent. CVGT may disclose for related purpose some personal information to other divisions of CVGT in order to provide customers with a specifically requested service, as per the relevant privacy collection statement. Where providing information is not mandatory, CVGT will give the customer the opportunity to opt-in or opt-out in situations where information is collected for marketing purposes or notices of products or training. CVGT will then send such material only if the customer elects to receive it. CVGT Website CVGT will take all reasonable steps to protect the personal information held from misuse and loss and from unauthorised access, modification and disclosure, including its storage in a secure database. To enable CVGT to monitor and improve the functionality of the website, and for site statistics analysis, CVGT may gather information about customers, including details of operating systems, browser version, domain name and IP address. To make use of certain features on CVGT’s website, visitors may need to register to provide certain information for the purposes of accessing the services CVGT provide. Complaints and Disputes If, for any reason, you believe that CVGT or any employee of CVGT has breached this Privacy Policy, then the matter should be raised with the Manager – Human Resources – P.O. Box 473 Bendigo 3550. CVGT will investigate all complaints and respond in 14 days. In the event the complaint is justified, CVGT will promptly resolve the problem to the satisfaction of those involved. Policy Review This policy, which is reviewed annually, is authorised by the Chief Executive Officer and displayed in at all CVGT sites.

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